At tgcloud, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a tgcloud player under Philippine law.
Six principles that guide how tgcloud handles your personal information every day.
Scope of This Policy: This Privacy Policy applies to all personal data collected by tgcloud through its website at tgcloud.one, its mobile platform, and any related services. It applies to all registered players and visitors, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other part of the Philippines. By using the tgcloud Platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 tgcloud ("we," "us," "our") is the operator of the online gaming platform accessible at tgcloud.one. tgcloud acts as the data controller in respect of the personal data of its registered players and website visitors, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.
1.2 tgcloud has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with the DPA and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, you may contact the tgcloud DPO at:
2.1 tgcloud collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, home address | Account communications, OTP delivery, withdrawal notifications |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Processing deposits and withdrawals in PHP, AML compliance |
| KYC Documents | Scanned government ID, proof of address, selfie photograph | Identity verification as required by PAGCOR and AML regulations |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud detection, technical support |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Regulatory reporting, responsible gaming monitoring, dispute resolution |
| Marketing Preferences | Opted-in promotional preferences, bonus claim history | Sending relevant promotions where you have given consent |
2.2 tgcloud does not collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for KYC verification and regulatory compliance. We do not collect biometric data beyond selfie photographs required for identity verification.
3.1 tgcloud collects personal data through the following means:
4.1 tgcloud processes your personal data on the following legal bases under the DPA:
4.2 tgcloud will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis.
5.1 tgcloud uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:
5.2 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the tgcloud Platform. tgcloud does not use third-party advertising or behavioural tracking cookies.
6.1 tgcloud does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
6.2 All third-party service providers engaged by tgcloud are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with tgcloud's instructions and applicable Philippine law.
7.1 Some of tgcloud's service providers may be located outside the Philippines. Where personal data is transferred internationally, tgcloud ensures that appropriate safeguards are in place, including contractual clauses that provide a level of data protection equivalent to that required under the Philippine DPA.
7.2 tgcloud will not transfer your personal data to a country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
8.1 tgcloud retains your personal data for the following periods:
8.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
9.1 tgcloud implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 While tgcloud takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your tgcloud login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by tgcloud:
10.2 To exercise any of the above rights, please contact the tgcloud Data Protection Officer at [email protected] with the subject line "Data Privacy Request." tgcloud will respond to all valid requests within fifteen (15) business days.
10.3 tgcloud may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised party.
11.1 The tgcloud Platform is strictly for individuals aged 21 years and above, as required by PAGCOR regulations. tgcloud does not knowingly collect personal data from persons under the age of 21.
11.2 If tgcloud becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any funds held in the account will be returned to the source payment method after verification.
11.3 If you are a parent or guardian and believe that your child has registered on the tgcloud Platform, please contact our support team immediately at [email protected].
12.1 tgcloud reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR requirements. Where changes are material, tgcloud will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
12.2 The current version of this Privacy Policy is always available at tgcloud.one/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the tgcloud Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
13.1 If you have a concern about how tgcloud handles your personal data, we encourage you to contact our Data Protection Officer in the first instance. tgcloud is committed to resolving all data privacy complaints promptly and fairly.
13.2 If you are not satisfied with tgcloud's response, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012 and protecting the data privacy rights of Filipino citizens.
13.3 tgcloud cooperates fully with the NPC and will provide all information requested by the Commission in connection with any investigation or complaint.
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